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Refund/Return Policy

Physical Products

Full refunds (excluding shipping) are available within 30 days of product shipping date. Customer will be responsible for return shipping.


Event tickets can be transferred to another individual up to 48 hours before an event.

For events with food/catering/beverage service, refunds are not available less than 45 calendar days prior to the event.

Refunds for classes advertised with a minimum attendance are not available less than 45 calendar days prior to the class start date.

Otherwise, full refunds are available up to 30 days after purchase. If refund is requested more than 30 days after purchase, a processing fee of 10% or $5 (whichever is greater) may be assessed.

AUTHORIZATION:  Nelnet Business Solutions, Inc., doing business as Nelnet Campus Commerce, has contracted with the University of Virginia to act as its agent for all store purchases.  I am an authorized signer on the account provided.  I hereby authorize Nelnet Campus Commerce to initiate a debit or charge entry to the account provided.  I acknowledge that the origination of payment(s) to my account must comply with provisions of U.S. Law.

NOTE:  When your order contains shippable items, your payment may be processed immediately if the items will ship within approximately 24 hours. If your order will not be shipped within 24 hours, your payment will not be processed until the item has been shipped.

PRIVACY AND SECURITY:  Data collected and stored by Nelnet Campus Commerce is governed by the Institution's privacy policy. This data will not be used by Nelnet Campus Commerce in any manner not approved by the Institution unless required by law (for example, a court order or subpoena). Access to the data shall be restricted to authorized Nelnet Campus Commerce associates and shall be used only for the purposes of providing service to you or the Institution. Nelnet Campus Commerce maintains physical, procedural, and electronic safeguards to protect data from being accessed by unauthorized third parties.